Frequently Asked Questions
Check through our frequently asked questions to find the answer to your query.
If you are unable to find the information you require please don’t hesitate to contact us.
What are your delivery costs?
We offer FREE UK DELIVERY on all of our online orders. You are able to upgrade your delivery to a tracked delivery at the checkout for a small additional fee if you require tracking.
We send all of our greetings cards and A4 prints by 1st Class Royal Mail Post. Our A3/A2/A1 prints and framed prints are sent by courier, usually Hermes, and you will be provided with a tracking number.
All international deliveries are sent via Royal Mail and below you can see the approximate costs for delivery outside of the UK:
Europe Tracked Delivery:
Prints – £9.95 (these will be sent using Tracked and Signed Royal Mail Delivery)
Greetings Card – £2.95
USA / Canada / Australia / NZ – Tracked Delivery:
Prints – £12.95 (these will be sent using Tracked and Signed Royal Mail Delivery)
Greetings Card – £3.45
Rest of the World – Tracked Delivery:
Prints – £14.95 (these will be sent using Tracked and Signed Royal Mail Delivery)
Greetings Card – £3.45
When will I receive my order?
We dispatch all of our items, excluding bespoke artwork, within three full working days of ordering. You will be contacted when your order has been dispatched and if you have selected tracked delivery you will be supplied with the tracking number.
Approximate delivery times are below:
UK: 3-5 working days
Europe: 5-7 working days
USA: 10-15 working days
Australia/New Zealand: 15 working days
These delivery times are approximate and can depend on your local delivery service. During busy seasons, such as Christmas, delivery times are extended.
If you have not received your item in the expected time please contact us.
I need my order quicker than your advertised delivery times, can you help?
We usually dispatch our orders in 3 working days but if you require your item quicker than our advertised delivery times please contact us before placing your order and we will try our very best to work to your timescale.
Can I return my item?
We are unable to offer exchanges however we can offer refunds within 28 days of purchase, as long as they are returned to us in re-saleable condition. If you would like to exchange your item please return your original order and place a new order for the required product. We would advise that you return your item using tracked delivery as you are responsible for the item until it arrives back with us at Sketchbook Design. Any damages incurred to the item during delivery are the responsibility of the sender so please make sure that the item is insured for the correct amount.
Unfortunately we are unable to accept the return of commissioned bespoke artwork.
If you are not happy with your purchase and would like to return it please contact us for more about how to return it.
Do you supply wholesale?
We currently supply a select number of retailers with our products. If you represent a shop or website and are interested in stocking our products please contact us for our wholesale price list.
I want to commission an original artwork, how does the process work?
While each commission process is individual to you and your commissioned artwork they generally follow a similar structure.
During your initial contact you will discuss your requirements and specifications with the artist. This may include factors such as the art work style, size, colour, content and your deadline. Following this we will be able to give you a quote for your commissioned art work/ design. We will then produce an initial idea and these will be developed, with input from you until you are happy and we are ready to start the final piece. You will be sent images of each stage of development, where you will have the chance to offer feedback. Our main aim is to ensure open communication and client satisfaction. Once the final art work/ design has been produced you will be sent an image of it and it will be posted out to you, as agreed.
How much does it cost?
As each artwork is completely unique the cost varies, however we can work to most budgets and we will be able to give you a full quote once we have discussed the requirements for your personalised piece. We would require a deposit of 50% to confirm the commission and then the final payment will be taken on completion of the work.
How long will it take?
A commission can usually be completed in the time frame that you set however this is dependent on the type of art work we are creating. Please let us know ideal time frame when you first contact us and we will endeavor to meet your deadline.
What if I don’t like it?
You will be involved at every step of the creative process so it is highly unlikely that you will be unhappy with the final piece. You will be provided with images of each development stage of the art work/ design and you will have the opportunity to offer feedback and highlight any concerns. Due to this involvement it is very unlikely that you will be anything but satisfied with the final commissioned art work.